RESERVATIONS
All bookings should must be made through Dhaka, Bangladesh office only. All confirmed bookings along with 50% of package price should be sent to us. The balance payment should be remitted 4 weeks prior to the commencement of the trip. Any bookings made less than four weeks before the date of departure, the entire charge is payable at the time of bookings. The company reserves the right to treat any failure to follow the above, as cancellation of the booking.
While we are sending status of bookings, we sent time limit for deposit to suppliers, failing time limit may cause of cancellation of our confirmed bookings by our suppliers. In that condition we will not be responsible and we will not honor our previous quotation. To reinstate, the same booking may be cost will be changed; it will depend totally depending by our suppliers (Hotels, transport, airlines, railways, etc.). This should be followed strictly.
PAYMENT
Tourism Window accepts payments through various methods:
Either Cash or through wire transfer (Bank/ Telex transfer) directly to our banker as under:
Our Bank A/c Details:-
Beneficiary Name: TOURISM WINDOW
Bank Name: Dutch-Bangla Bank Limited (DBBL)
Account Number: 255110330
Branch Name: Panthapath,Dhaka
Bank Address: Ena Shakur Emarat, Bir Uttam Kazi Nuruzzaman Rd, Dhaka 1215
Our Branch Swift code: DBBLBDDH
Routing: 090270424
If the payment is being send by the Bank Transfer then the Local Bank charge and bank charges for Bangladesh Bank, have to be added in addition to the actual Invoice amount.
Upto US$ 10000- US$ 35
US$ 10000- 40000- US$ 50
US$ 40000 & above- please check with us.
CANCELLATION
Notice of cancellation must be made in writing to Tourism Window.
Cancellation charges will be as under:
60 days or more- Non-refundable deposit if any
Between 37 and 59 days – US$ 50 and nonrefundable deposit if any
Between 16 and 36 days- 50% of tour fare and non-refundable deposit if any
Between 7 and 15 days- 75% of tour fare and non-refundable deposit if any
Within Week- 100%
RESPONSIBILITY
All the packages are sold under the business management of Tourism Window. The right is reserved to cancel or to alter any package as condition require. Neither Tourism Window nor the participating suppliers/hotels will be responsible for the additional expenses due to loss, delay or damage caused by accidents to or failure of machinery or equipment or industrial action, illness, bad weather, strikes/ riots, war, civil disturbances, fire, floods, road block, acts of gods, acts of government or of any authorities etc. Under no circumstances we should be held responsible for such unforeseen condition.
MEALS & BEVERAGES
In India, Nepal, Bhutan, Maldives, Sri Lanka and Bangladesh, at all local restaurants and in the Hotels restaurants, Beverages (Hard and Soft drinks) and any type of food brought from outside is not allowed to use.
Also please note our cost does not include any type of drinks (Hard or Soft, bottled mineral water) while having meals at the local restaurants or in the Hotels until unless mentioned while finalizing tour cost. Filtered water is being provided, it’s very safe to drink.
Meals – As per our policy, wherever we will send our confirmations for meals, will be provided only at particular hotels/restaurants only. No change will be allowed, If Tour operator/ Guests want to change, can be done only on direct payment basis and no refund will be made.
Pack Lunch/Pack dinner- As per itinerary as agreed will be provided along with menu agreed. All on sudden change for packed meals, whatever concerned suppliers (Hotels/restaurants) will provide, should be accepted. In that condition no demand will be entertained.
AIR TICKET CANCELLATION/ LAY OVER POLICY
As per airlines and as per our discussions while finalizing cost of International or domestic air tickets. In case of cancellation of int’l or domestic flights, accommodation and other land arrangements are not being provided by low cost airlines (LCC).
RAILWAY TICKETS CANCELLATION
There will be no refund for any train tickets once the tours start. To change the dates of travel we need information at least 30 days prior to journey commence. Confirmed berths or seats totally depend on availability of berths or seats. Ticketing is done through computerize system, all seats and berth are randomly allotted by central reservation system. Kindly note that Indian railways starts bookings 120 days in advance and after that its first come first serve basis.
COMPLAIN
In an unlikely event of customer being dissatisfied over services, it should be brought to our notice immediately during travelling period for rectification. No post tour complaints will be considered.
OTHER CONDTIONS
Visit to wild life parks, adventure activities, etc., will be at guests own risk.
Optional tours and additional services shall be provided with additional on direct payment basis.
Insurance arrangements should must be made by tour operator/guests themselves in their own country.
Rates are subject to change without prior notice, unless full payment has been received.
